This policy outlines Innovation Direct’s approach to protecting the privacy of our customers, contributors and business contacts. Innovation Direct understands that privacy and confidentiality is important to you in your dealings with Innovation Direct.
Innovation Direct is not immediately subject to the National Privacy Principles that are contained in the Privacy Act 1988 (Privacy Act) but we subscribe to the principals and will work within the framework of the Privacy Act and good business practice.
What kinds of personal information does Innovation Direct hold and what is it used for?
Our Services
Innovation Direct is one of America’s largest inventor assistance and invention marketing firm. For the purpose of this policy, these are referred to as our products and services
The Information We Collect
Innovation Direct may collect personal information about its customers, contributors and business contacts in a variety of ways.
Existing Customers
For customers who ask for our products and services, Innovation Direct will collect information about you such as your name, contact information and delivery address. This information is necessary in order to provide our customers with services and to manage our customer relationships. At the time of collecting this information, Innovation Direct may also request information about you to assist Innovation Direct in identifying which of our current and future services may best suit your requirements.
Potential Customers
This information is collected for the purpose of advising you about our products and services which are new or which may be of interest to you. If we do collect personal information about you in this way, we will provide you with the opportunity to control how that information is used.
Manufacturers
If you are a Manufacturer, and enter into business dealings with Innovation Direct, Innovation Direct will collect the personal information necessary to complete the relevant business transaction with you or to identify potential business dealings. This will include all personal information contained in all correspondence and agreement between you and Innovation Direct.
Online Collection
For customers seeking our products and services, Innovation Direct uses the personal information collected to provide you with our products and services. This includes administering your account with us, customer service and providing any information that you have requested.
How Does Innovation Direct Use Personal information?
For customers seeking our products and services, Innovation Direct uses the personal information collected to provide you with our products and services. This includes administering your account with us, customer service and providing any information that you have requested.
Information about our services
Innovation Direct uses personal information of both existing and potential customers to advise you about our products and services; Trade Shows attended or company news.
Statistics about website usage
Innovation Direct may use information, including that collected through our website, for statistical purposes to improve the range of our products and services. We may use cookies for secure portions of our website. The information stored within a cookie can be read only by the web server that originally sent the cookie. Web servers cannot read cookies sent by other web servers.
Does Innovation Direct give your personal information to anyone else?
Innovation Direct may disclose personal information about existing and potential customers to third party contractors and service providers who help us operate our business or to provide you with our products and services. Innovation Direct requires these third parties and contractors to comply with the terms of this Policy and confidentiality agreements.
Innovation Direct does not sell, lend or rent our own customer list so your individual information will always remain within our database. Innovation Direct may, however, release product information to interested manufacturers after a confidentiality agreement has been signed.
We ensure information quality
We will take reasonable steps to ensure that customer data is processed promptly, accurately and completely and that corrections will be made as soon as possible.
Innovation Direct takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorized access, destruction, use, modification or disclosure. Innovation Direct takes a range of technical, contractual, administrative, and physical security steps to protect all customers’ information, if personal information is held on paper files it is handled in a responsible manner in a secure office environment.